Terms of service

Welcome to Everto. By accessing or using our website and purchasing our products, you agree to these Terms and Conditions.
Please read these terms carefully before placing an order.

About Everto

Everto operates an online retail store. Products may be fulfilled through third-party suppliers and shipping partners.
Product availability, specifications, pricing, and delivery estimates may change from time to time.

Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, minor differences in product appearance, packaging, color, or specifications may occur.

Orders

When you place an order, you agree that:

  • The information you provide is accurate and complete.
  • You are authorized to use the payment method provided.
  • You will provide a valid shipping address and contact information.

Everto reserves the right to cancel or refuse an order where there is a reasonable reason to do so, including suspected fraud, incorrect pricing, product unavailability, or other legitimate circumstances.

Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order.
After the 24-hour cancellation period has passed, the order may have entered processing, fulfillment, or shipping and cancellation may no longer be possible.
A cancellation request is not considered confirmed until Everto confirms it.
This cancellation policy does not limit any cancellation or other rights that may apply under mandatory applicable law.

Pricing and Payment

All product prices displayed on the website are subject to change without prior notice.
Payment must be successfully completed before an order can be processed unless Everto specifically offers another payment method.
In the event of an obvious pricing or technical error, Everto may contact the customer and provide the option to confirm the order at the correct price or cancel the order, subject to applicable law.

Shipping and Delivery

Estimated delivery times displayed on the website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by:

  • Courier delays
  • Weather conditions
  • Customs or regulatory delays
  • Incorrect customer information
  • Supplier or fulfillment delays
  • Events beyond Everto's reasonable control

Customers are responsible for providing an accurate delivery address and contact information.

Refund and Replacement Policy

Everto accepts eligible refund or replacement requests within 3 days of delivery, subject to the conditions described in our Refund and Replacement Policy.
Customers should contact us as soon as possible after discovering an issue.

Unboxing Video Requirement

For claims involving:

  • Wrong product
  • Missing product
  • Damaged product
  • Defective product
  • Missing parts or accessories
  • Product received in an unacceptable condition

Everto may require clear, continuous video evidence of the package being unboxed from its original sealed condition.
The video should clearly show:

  • The unopened package.
  • The shipping label.
  • The package being opened.
  • The product and its condition immediately after opening.
  • Any damage, missing item, incorrect item, or defect.

Customers should not edit, cut, or manipulate the video.
If the requested unboxing evidence is not provided, Everto may be unable to verify the claim and may reject the refund or replacement request, subject to applicable consumer law and the circumstances of the claim.

Non-Delivery

If you have not received your order within the applicable estimated delivery period, please contact Everto with your order number.
We will investigate the shipment with the relevant delivery or fulfillment partner.
If an order is confirmed as lost or otherwise qualifies for a remedy, Everto will provide an appropriate refund, replacement, or other remedy in accordance with applicable law and our policies.

Returns

Products must meet the applicable return conditions communicated by Everto.
Products that have been used, damaged by the customer, altered, or returned without required information may not qualify for a refund or replacement, except where applicable law provides otherwise.

Customer Responsibilities

Customers agree to:

  • Provide accurate information.
  • Use the website lawfully.
  • Not attempt fraudulent refund or replacement claims.
  • Not provide false or manipulated evidence.
  • Not misuse promotional offers or discounts.

Intellectual Property

All content on the Everto website, including logos, branding, text, graphics, images, and other original materials, belongs to Everto or its respective licensors and may not be copied or used without permission.

Limitation of Liability

To the extent permitted by applicable law, Everto will not be responsible for indirect or consequential losses arising from the use of the website or products.
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.

Changes to These Terms

Everto may update these Terms and Conditions from time to time. Updated terms will be published on this page.