Refund policy

At Everto, we want our customers to receive their orders in good condition. If you experience a problem with your order, please contact us as soon as possible.

3-Day Claim Period

Refund or replacement requests must generally be submitted within 3 days of delivery.
Requests submitted after this period may not be accepted, except where a longer period or different remedy is required by applicable law.

Eligible Issues

A refund or replacement may be considered when the customer receives:

• A damaged product
  
• A defective product
  
• The wrong product
  
• A significantly different product from what was ordered
  
• A product with missing essential parts or accessories
  
• An order that is confirmed as lost or not delivered
  

Each claim will be reviewed individually.

Unboxing Video Proof

For damaged, defective, wrong, or incomplete orders, customers should provide a clear and continuous unboxing video.
The video should begin before the package is opened and should clearly show:

• The original package in its received condition
  
• The shipping label
  
• The sealed package
  
• The complete opening process
  
• The product inside
  
• Any visible damage, defect, missing item, or incorrect product
  

The video should not be edited or manipulated.
If an unboxing video is reasonably required to verify a claim and the customer cannot provide it, Everto may reject the claim where the available evidence is insufficient to establish the issue, subject to applicable law.

Wrong Product

If you receive a product different from the product you ordered, contact us within 3 days of delivery and provide:

• Order number
  
• Photographs of the product
  
• Photographs of the packaging and shipping label
  
• Unboxing video, where reasonably required
  

After verification, Everto may provide a replacement or refund as appropriate.

Damaged Product

If your product arrives damaged, contact us within 3 days of delivery.
Please provide photographs and the required unboxing evidence so that we can investigate the issue.

Defective Product

If the product does not function as reasonably expected, contact us within 3 days of delivery.
We may request photographs, videos, or other information necessary to verify the issue.

Missing Items

If an item, accessory, or component is missing from your package, contact us within 3 days of delivery.
Please provide the order number and the requested photographs or unboxing video.

Order Not Received

If your order has not arrived, contact Everto with your order number.
We will check the shipment status with the relevant courier or fulfillment partner.
If the shipment is confirmed as lost or otherwise qualifies for a remedy, Everto will provide an appropriate refund or replacement, subject to applicable law and the circumstances of the order.

Refund Processing

Once a refund is approved, the refund will be processed through the applicable payment method or payment provider.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

Replacement

Where a replacement is approved, Everto may send a replacement product subject to product availability.
If the same product is unavailable, Everto may offer an appropriate alternative or refund, subject to applicable law.

Non-Eligible Situations

A claim may not qualify where the issue was caused by:

• Normal wear and tear
  
• Customer misuse
  
• Accidental damage after delivery
  
• Improper use or installation
  
• Unauthorized modification
  
• Failure to follow product instructions
  
• Damage caused after delivery by the customer
  

This does not affect any rights or remedies that cannot legally be excluded.

Policy Changes

Everto reserves the right to update this Refund and Replacement Policy from time to time. The latest version will be published on our website.